Mark Mhlongo

Provided client-focused eHailing transportation services for Uber and Bolt, using strong telephonic, written, electronic, and in-person communication to support customer satisfaction. Applied a client-centric approach to help build loyalty and advocacy.

Negotiated promise-to-pay and repayment plans, traced customers using confirmed details, and issued SEC 129 and notice of arrears letters. Maintained accurate account information, ensured compliance with debt collection laws and company policies, and met monthly collection targets.

Advised clients on investments, insurance coverage, and debt management tools by assessing financial objectives, risk tolerance, income, expenses, and assets. Prepared financial documents and reports, maintained accurate administrative records, handled crisis callouts, and ensured compliance with financial industry regulations.

Assisted potential and existing members and broker consultants by responding to queries online via the Momentum website, tailoring communication to diverse audiences and escalating when needed. Managed control-room operations including SOP/CMP activations, dispatch callouts, NPS calls, incident and communication logging, and monitoring vehicle movements and security routes.

Completed a 120-hour TEFL certificate program with TEFL Universal.

Completed a Certificate in TV and Radio Programming at Damelin Bramley.

Completed Matric at Glenhaven Secondary School.