An opportunity to learn and fairness
Mark Mhlongo
@markmhlongo
I learn to teach
What I'm looking for
I love learning new things and empowering everyone around me.
Experience
Work history, roles, and key accomplishments
eHailing Driver
Uber & Bolt
Jan 2018 - Present (8 years 4 months)
Provided client-focused eHailing transportation services for Uber and Bolt, using strong telephonic, written, electronic, and in-person communication to support customer satisfaction. Applied a client-centric approach to help build loyalty and advocacy.
In-Field Agent
Kanga Finance
Jun 2024 - Sep 2024 (3 months)
Negotiated promise-to-pay and repayment plans, traced customers using confirmed details, and issued SEC 129 and notice of arrears letters. Maintained accurate account information, ensured compliance with debt collection laws and company policies, and met monthly collection targets.
Advised clients on investments, insurance coverage, and debt management tools by assessing financial objectives, risk tolerance, income, expenses, and assets. Prepared financial documents and reports, maintained accurate administrative records, handled crisis callouts, and ensured compliance with financial industry regulations.
Control Room Operator
Bidtrack
Jan 2012 - Dec 2015 (3 years 11 months)
Assisted potential and existing members and broker consultants by responding to queries online via the Momentum website, tailoring communication to diverse audiences and escalating when needed. Managed control-room operations including SOP/CMP activations, dispatch callouts, NPS calls, incident and communication logging, and monitoring vehicle movements and security routes.
Education
Degrees, certifications, and relevant coursework
TEFL Universal
120-Hour TEFL Certificate, Teaching English as a Foreign Language (TEFL)
2023 -
Completed a 120-hour TEFL certificate program with TEFL Universal.
Damelin Bramley
Certificate, TV and Radio Programming
2011 -
Completed a Certificate in TV and Radio Programming at Damelin Bramley.
Glenhaven Secondary School
Matric (National Senior Certificate), General Education
2009 -
Completed Matric at Glenhaven Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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