Open to opportunities

Phila Mbatha

@philambatha

Detail-oriented finance and debt recovery professional delivering compliant debtor management, reconciliations, and customer-focused operations.

South Africa

Message

What I'm looking for

I’m looking for an entry-level finance, accounting, or customer operations role where I can apply debtor management, reconciliations, and NCA/POPIA compliance while supporting customers through effective query resolution and repayment negotiations.

I’m a detail-oriented finance and customer operations professional with 4+ years of experience in debt recovery, customer service, and compliance environments. I manage debtor portfolios end-to-end—tracking and allocating payments, reconciling outstanding balances, and maintaining accurate records aligned to NCA & POPIA.

I bring a strong operations mindset to high-volume accounts, improving recovery rates through structured follow-ups and clear communication. I also analyze account behavior, escalate high-risk cases, negotiate repayment arrangements, resolve disputes, and mentor others on effective collection strategies—while building toward my BCom in Financial Management with foundations in taxation, auditing, management accounting, and financial accounting.

Experience

Work history, roles, and key accomplishments

Debt Recovery & Compliance

Shapiro Shaik Defries & Associates

Jul 2024 - Mar 2026 (1 year 8 months)

Managed large debtor portfolios by tracking payments and reconciling outstanding balances. Negotiated repayment plans, maintained NCA and POPIA-compliant records, and escalated high-risk cases while mentoring new staff.

Account Reconciliation Repayment Plans Customer Service Mentoring

Debtor Communications Officer

Norton Lambrianos Attorneys

Jan 2024 - Jun 2024 (5 months)

Handled inbound and outbound debtor communications, negotiating repayment arrangements and resolving disputes. Maintained accurate and compliant records to support effective debt collection outcomes.

Dispute Resolution Payment Tracking Regulatory Compliance Record keeping Data Reporting

Debtor Accounts Administrator

Brooks & Luyt Attorneys (CSS Credit Solutions)

Jul 2021 - Aug 2023 (2 years 1 month)

Managed high-volume debtor accounts and contributed to improved recovery rates through structured follow-ups and consistent payment tracking. Ensured compliance with applicable legal and regulatory requirements.

Payment Tracking Customer Operations Regulatory Compliance Record keeping Excel Based Reporting

Education

Degrees, certifications, and relevant coursework

UNISA (University of South Africa)

Bachelor of Commerce (BCom), Financial Management

Currently pursuing a Bachelor of Commerce in Financial Management at UNISA, with a strong foundation in taxation, auditing, management accounting, and financial accounting.