Mariam Kingazi
@mariamkingazi
I am an IT Support Specialist skilled in programming, troubleshooting, and customer-focused technical support.
South AfricaWhat I'm looking for
I am a tech-savvy IT Support Specialist with a strong foundation in JavaScript, Python, and C, focused on optimizing system performance and enhancing user experience.
I completed a Higher Certificate in Programming (April 2024) where I built programs such as ATM systems and AI systems and worked with MySQL and multiple programming languages.
In client-facing roles I facilitated loan processes, managed customer inquiries, analyzed loan data, trained new staff, and developed leadership and teamwork skills; I was a top agent in a debt-review role, achieving 30 sales in one month.
I bring clear communication, problem-solving, and customer support experience, and I seek opportunities where I can combine IT support, programming, and user-focused technical service to drive reliable operations and continuous improvement.
Experience
Work history, roles, and key accomplishments
Financial Consultant
Shosholoza Finance Ltd
Sep 2022 - Feb 2024 (1 year 5 months)
Facilitated loan processing and managed customer inquiries while maintaining accurate loan records per protocol; trained new staff and improved team collaboration and service delivery.
Debt Review Agent
Local Debt Mediator
May 2022 - Sep 2022 (4 months)
Managed debt inquiries and negotiated solutions for clients under pressure; achieved top-agent status by exceeding targets and making 30 sales in one month.
Education
Degrees, certifications, and relevant coursework
NewBridge Graduate Institute
Higher Certificate in Programming, Programming
Grade: 2.5 GPA
Activities and societies: Developed programs such as ATM simulations and basic AI systems.
Completed a Higher Certificate in Programming with a 2.5 GPA, learning Python, JavaScript, and C, and developing projects including ATM and basic AI systems.
Benjamin W Mkapa
Advanced Level Certificate, History, Geography and Economics
Obtained an Advanced Level Certificate covering History, Geography, and Economics, and gained skills in finance, bookkeeping, and basic taxation.
Kingsway College
Certificate in Basic Computer Skills, Basic Computer Skills
Earned a Certificate in Basic Computer Skills covering Microsoft Office applications including Excel, PowerPoint, and Word.
Al Hijra Sec School
Matric Certificate, Matric subjects: Mathematics, Book-Keeping, Commerce, CAT
Completed Matric Certificate with subjects including Mathematics, Book-Keeping, Commerce, and CAT; listed as NQL level 4.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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