KRkoketso rakale
@koketsorakale
I am an experienced call centre and sales professional specializing in financial advising and client support.
South AfricaWhat I'm looking for
I am a customer-focused call centre and sales professional with a background in financial advice, debt collection, and remote sales. I hold a Higher Certificate in Information Technology, a Flight Attendant certification, and an NQF Level 4 in Tourism.
I have consistently met weekly and monthly targets across roles, handling high volumes of outbound and inbound calls and making up to 200 calls daily for remote sales campaigns. I have closed sales, generated leads, and maintained CRM records to support revenue goals.
As a Financial Advisor, I worked with insurance providers to recommend tailored coverage, coordinated with estate attorneys and tax professionals to build holistic wealth-management plans, and presented financial plans and investment recommendations to clients. I also have hands-on experience in debt relief, debt cancellation, and collections.
I bring strong analytical skills, attention to detail, patience, and reliability to every role, and I collaborate well with teams to streamline processes and improve client experience. I am seeking opportunities where I can apply my sales, customer-service, and financial-advisory experience to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Sales Consultant
Maxlaw Credit Legal
Performed outbound call-centre sales and debtor/ITC management, consistently meeting weekly targets and maintaining CRM records.
Financial Advisor
Metropolitan
Assessed client insurance and investment needs, recommended tailored coverage and coordinated with estate attorneys and tax professionals to create holistic wealth plans.
Debt Collection Agent
Makhanda Finance
Managed remote debt collection and debt relief processes, pursuing monthly targets for debt cancellation/collection and processing payments.
Call Centre Agent
Hollard Esurity
Handled high-volume outbound calls to introduce new clients and closed sales using autodial systems while onboarding customers into the business.
Call Centre Agent
Call On Me Marketing
Conducted remote sales and lead generation, making approximately 200 daily calls to explain product packages, answer questions, and convert leads while updating CRM.
Education
Degrees, certifications, and relevant coursework
Richfield Institute Of Technology
Higher Certificate, Information Technology
Completed a Higher Certificate in Information Technology at Richfield Institute Of Technology in 2022.
Richfield Institute of Technology
Higher Certificate in Information Technology, Information Technology
Completed a Higher Certificate in Information Technology at Richfield Institute of Technology in 2022.
Smab Academy
Certificate in Flight Attendant, Aviation
Completed Flight Attendant (Aviation) training at Smab Academy in 2020.
SMAB Academy
Certificate in Flight Attendant (Aviation), Aviation
Completed Flight Attendant (Aviation) training at SMAB Academy in 2020.
Tshwane South College
NQF Level 4 Certificate in Tourism, Tourism
Completed an NQF Level 4 Certificate in Tourism at Tshwane South College in 2018.
Tshwane South College
NQF Level 4 Certificate, Tourism
Completed NQF Level 4 Tourism qualification at Tshwane South College in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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