Seb Juras
@sebjuras
IT Support Specialist delivering reliable systems support, troubleshooting, and customer-focused technical assistance.
PolandWhat I'm looking for
I’m a successful, dedicated IT Support Specialist with extensive analytical and customer service skills. I focus on investigating, diagnosing, and troubleshooting a wide range of systems while delivering dependable helpdesk support.
Across global service desk and contractor roles, I’ve owned systems administration and application/device support for environments including Active Directory, Office 365, Okta, and Google Workspace. I’ve supported MacOS, Windows, Linux, iOS, and Android, including device management work (MDM) with APIs to enforce security policies, deploy updates, and monitor device health.
I’m especially experienced with Jamf administration—covering application packaging and Zero Touch Apple Device onboarding/offboarding and asset management—plus Atlassian, Zoom, and broader network infrastructure troubleshooting. I also bring strong operational leadership through point-of-escalation support and mentoring team mates, with a steady interest in technology and continuous improvement.
Experience
Work history, roles, and key accomplishments
Systems Support and Administration
Hexaware
Dec 2024 - May 2026 (1 year 5 months)
Provided IT support and systems administration, including Active Directory and Office 365 administration and helpdesk duties, with support for Android devices.
IT Support Contractor
E-Team
Feb 2024 - Nov 2024 (9 months)
Delivered IT support as a short-term contractor, including Windows systems support and cross-platform mobile device support.
IT Support Analyst
Adam & Eve DDB
Jan 2016 - Jan 2017 (1 year)
Provided remote IT help desk support, troubleshooting hardware and software issues, and supported Active Directory administration with PowerShell.
IT Support Analyst
WGSN
Jan 2013 - Jan 2015 (2 years)
Handled help desk duties including macOS system migration to Active Directory, mentoring and training, and support for external clients and webinars.
IT Support Analyst
Stylesight
Jan 2011 - Jan 2013 (2 years)
Supported office infrastructure and performed hardware and software troubleshooting, including OS X server administration and Office 365 administration.
ICST Support
Steak Group
Jan 2008 - Jan 2011 (3 years)
Provided 1st and 2nd line support, supported office infrastructure, troubleshot hardware issues, and supported telephony, onboarding, and training.
Education
Degrees, certifications, and relevant coursework
Hexaware
High School, Systems Support and Administration
2024 - 2026
Activities and societies: Active Directory Administration, Office 365 Administration, user support/helpdesk duties.
Systems support and administration education/program covering Active Directory and Office 365 administration, plus user support and helpdesk duties.
Technical Career Institute
Associate, Electrical Engineering
Associate-level study in Electrical Engineering at Technical Career Institute.
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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