Krzysztof Galiczowski

Investigated and solved L2 customer issues, assisting colleagues with complex investigations. Proposed various global improvements, including SQL Code Base and Documentation Schema, and improved the organization's Data Quality.

Redesigned company reporting for clients and initiated the construction of a ticket categorization system for improved visibility. Investigated and solved L1-L3 customer issues, and improved the organization's API documentation.

Led Business Requirements gathering meetings for a reconciliation project and created BPMN diagrams using Enterprise Architect. Improved documentation with EA diagrams and assisted the lead test manager with test scenario development.

Acted as a Second and Third line of Technical Support, performing system analysis of the Volvo Application - Impact. Led a Data Quality project relating to the Impact application and managed relationships with various stakeholders.

Acted as a first and second point of contact for B2B customers, managing access and resolving queries related to Workbench and Jira. Investigated card payment issues related to risk controls, limits, and PSD2, and guided B2B clients through authorization documentation.

Acted as a first respondent to incidents affecting card payments and transfer processing, overseeing database and application functionalities. Located and fixed Revolut application bugs, maintaining contact with Backend/QA/Operations teams.

Provided excellent support via Chat and Zendesk platform, solving problems related to the mobile app, including functionality, insurance, and payment transfers. Acted as Manager on Duty for demanding cases and participated in support expansion by providing training.

Overlooked the production process from start to finish and attended food safety and hygiene courses. Reported defects and restricted products with defect numbers exceeding the norm.

Studied English Philology, focusing on language, literature, and culture. Developed strong analytical and communication skills through coursework and academic projects.