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Aleksander Burczyn

@aleksanderburczyn

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Technical support analyst skilled in troubleshooting, SQL, and customer-facing IT operations.

Poland

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What I'm looking for

I’m looking for technical support or IT operations roles where I can troubleshoot issues, own end-to-end cases, work with development teams, and grow my SQL and systems administration skills in a collaborative environment.

I am a technical support analyst with hands-on experience diagnosing software issues, running SQL queries for data analysis, and deploying fixes in client cloud instances. I collaborate closely with developers and project managers to resolve system configuration problems, manage versions, and train client administration teams.

My background includes first-line customer support, incident management using major ticketing systems, Active Directory administration, and hardware diagnostics. I bring strong English communication skills, practical knowledge of Windows and basic Linux, and a proven ability to own cases end-to-end and implement reliable solutions.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

Thomson Reuters Poland Sp. z o. o.

Sep 2023 - Apr 2024 (7 months)

Investigated error logs, source code and databases to reproduce and resolve issues in client cloud instances; collaborated with developers and managers to implement fixes and manage versioned weekly releases. Delivered SQL-based data analysis, license adjustments, instance integrations with government databases, and admin training for client teams.

Technical Support SQL Troubleshooting Cloud Instances Training Clients System Integration

Customer First Adviser

Shell Energy Retail Poland Sp. z o. o.

Jul 2022 - Jan 2023 (6 months)

Provided 1st-line support for non-technical customers via phone and email, handling billing, refunds and account changes; owned cases end-to-end, escalated to internal teams and third-party engineers, and documented service queries and complaints.

Customer Support Billing Case Management Zendesk Documentation

Senior IT Analyst

HCL Poland Sp. z o. o.

Aug 2020 - Nov 2020 (3 months)

Handled 1st-line support via chat, mail and phone, performed troubleshooting and escalations to 2nd/3rd line, investigated root causes and maintained ticketing records; installed and configured software and workstations and managed user accounts via Active Directory.

IT Support Incident Management Active Directory Installation Troubleshooting Ticketing Systems User Onboarding Documentation

Computer Hardware Service Technician

Perfektus Plus Computer Salon Sp. z o. o.

Jul 2019 - Aug 2019 (1 month)

Diagnosed and repaired customer computers, processed repair orders and provided basic phone troubleshooting; personalized, packed and shipped equipment for end users.