MOHAMMAD SHIHAB UDDIN
@mohammadshihabuddin
Experienced professional blending technical roles and customer success.
What I'm looking for
With over four years of experience in technical roles and customer success, I excel at understanding customer needs and delivering tailored solutions. My journey has been marked by a proven track record in technical troubleshooting and data-driven insights, ensuring seamless product integration that drives satisfaction and business value.
Currently, I serve as a Customer Success Advocate at Colt Technology Services, where I lead product implementation efforts and develop client engagement strategies. My previous roles at Lumen Technologies have equipped me with the skills to foster strong client relationships, oversee onboarding processes, and conduct data analysis to enhance client engagement and satisfaction.
My technical expertise spans SQL, API troubleshooting, and PowerShell scripting, complemented by my proficiency in cloud platforms like Microsoft Azure. I am passionate about leveraging my skills to create impactful solutions that not only meet but exceed client expectations.
Experience
Work history, roles, and key accomplishments
Customer Success Advocate
Colt Technology Services
Nov 2023 - Present (1 year 7 months)
Leading product implementation efforts to ensure seamless onboarding and customization for clients. Developing engagement strategies to drive adoption and analyzing client data to improve satisfaction and support decision-making.
Customer Success Representative
Lumen Technologies / CenturyLink
Feb 2023 - Nov 2023 (9 months)
Fostering strong client relationships and acting as the main point of contact for feedback. Overseeing onboarding and providing tailored training programs while conducting data analysis to enhance client engagement.
Service Desk Analyst (Tier 2)
Lumen Technologies / CenturyLink
Apr 2022 - Jan 2023 (9 months)
Resolving advanced technical issues through ticketing systems while adhering to SLA and KPI standards. Providing Tier 2 support for escalated issues and administering Active Directory and Microsoft Azure.
Operations Technical Specialist
Lumen Technologies / CenturyLink
May 2021 - Jan 2022 (8 months)
Delivering technical support for business-critical applications, managing SQL databases, and troubleshooting APIs. Analyzing logs to resolve complex system issues and maintaining high IT infrastructure reliability.
Education
Degrees, certifications, and relevant coursework
MOHAMMAD SHIHAB hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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