Open to opportunities

MOHAMMAD SHIHAB UDDIN

@mohammadshihabuddin

Message

Experienced professional blending technical roles and customer success.

Poland

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and allows me to leverage my technical skills to enhance customer satisfaction.

With over four years of experience in technical roles and customer success, I excel at understanding customer needs and delivering tailored solutions. My journey has been marked by a proven track record in technical troubleshooting and data-driven insights, ensuring seamless product integration that drives satisfaction and business value.

Currently, I serve as a Customer Success Advocate at Colt Technology Services, where I lead product implementation efforts and develop client engagement strategies. My previous roles at Lumen Technologies have equipped me with the skills to foster strong client relationships, oversee onboarding processes, and conduct data analysis to enhance client engagement and satisfaction.

My technical expertise spans SQL, API troubleshooting, and PowerShell scripting, complemented by my proficiency in cloud platforms like Microsoft Azure. I am passionate about leveraging my skills to create impactful solutions that not only meet but exceed client expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Advocate

Current

Colt Technology Services

Nov 2023 - Present (1 year 7 months)

Leading product implementation efforts to ensure seamless onboarding and customization for clients. Developing engagement strategies to drive adoption and analyzing client data to improve satisfaction and support decision-making.

Client Engagement Implementation Onboarding Customer Satisfaction

Customer Success Representative

Lumen Technologies / CenturyLink

Feb 2023 - Nov 2023 (9 months)

Fostering strong client relationships and acting as the main point of contact for feedback. Overseeing onboarding and providing tailored training programs while conducting data analysis to enhance client engagement.

Onboarding Training Data Analysis Feedback

Service Desk Analyst (Tier 2)

Lumen Technologies / CenturyLink

Apr 2022 - Jan 2023 (9 months)

Resolving advanced technical issues through ticketing systems while adhering to SLA and KPI standards. Providing Tier 2 support for escalated issues and administering Active Directory and Microsoft Azure.

Technical Support Ticketing Systems SLA Active Directory Microsoft Azure

Operations Technical Specialist

Lumen Technologies / CenturyLink

May 2021 - Jan 2022 (8 months)

Delivering technical support for business-critical applications, managing SQL databases, and troubleshooting APIs. Analyzing logs to resolve complex system issues and maintaining high IT infrastructure reliability.

Technical Support SQL Databases Infrastructure