Mark Castillo

I’m a highly effective, impact-focused Customer Service Representative with 5 years of experience in high-volume call centers, specializing in healthcare record retrieval and clear stakeholder communication. I engage providers, manage simultaneous tasks, and meet critical deadlines while handling medical terminology and document accuracy with care.

At Sharecare, I proactively contact healthcare providers via outbound calls to secure missing medical records, using multiple retrieval methods such as fax, mail, and secure electronic transfer. I build strong provider relationships through professional communication, consistently meeting strict deadlines and rigorous EHR quality standards. Previously at ProntoBPO, I drove new business through outbound cold calling (250–300 daily), supported inbound calls, exceeded sales quotas, and managed my sales pipeline efficiently in CRM systems.