Kathleen Johnson-Ford
@kathleenjohnson-ford
Experienced remote customer service representative specializing in healthcare call center support.
United StatesWhat I'm looking for
I am an experienced remote customer service representative with a strong background in healthcare call centers, scheduling, and electronic medical record management. I have supported veterans' disability appointment scheduling, handled RX refill inquiries, and processed release of information requests during multiple remote temp assignments.
I consistently manage inbound and outbound calls, verify and update patient and client information, and deliver compassionate, detail-oriented service under supervision. My reliability in remote, high-volume environments and focus on accurate records and patient advocacy make me an asset to healthcare operations teams.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Leidos QTC Health Services
Feb 2023 - May 2025 (2 years 3 months)
Handled inbound scheduling of medical appointments for retired military veterans submitting disability claims; supported claims workflow and maintained appointment accuracy during tenure.
Customer Service Representative
A-Line Staffing Solutions / Bswift
Oct 2022 - Jan 2023 (3 months)
Performed remote inbound and outbound calls addressing health insurance inquiries, verified and updated client records, and supported customer issue resolution for a staffing placement.
Patient Services Representative
Fresenius Medical Care Rx
May 2022 - Aug 2022 (3 months)
Handled remote inbound patient calls for prescription refills and updated patient information in electronic medical records to ensure accurate medication processing.
Customer Service Representative
Aston Carter
May 2021 - Aug 2021 (3 months)
Processed electronic medical records for release of information and supported patient and provider requests in a remote customer service role.
Education
Degrees, certifications, and relevant coursework
Kathleen hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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