Katrina Bayron
@katrinabayron
I help healthcare and customers get accurate records and fast billing resolution with compliant speed.
United StatesWhat I'm looking for
I’m a results-driven virtual assistant with over 2 years of experience spanning customer service, medical documentation, and billing-focused support. In my current role as a Medical Records Retrieval Specialist, I’m trusted with HIPAA-sensitive medical records retrieval and deliver results with airtight compliance and speed.
At my previous company, my calls were selected as benchmarks during a QA form transition, and I consistently maintained outstanding QA scores. I was also selected for the Winback and Retention Team within one month of joining, which strengthened my ability to drive outcomes while staying customer-focused.
I handle outbound cold calls to generate leads, upsell services, and retain customers, and I support inbound calls and email. I specialize in invoice handling, educating customers about billing details, and resolving disputes with clarity and professionalism, while managing KPIs independently.
Earlier in my background, I worked as a Medical Transcriptionist and transcribed medical records with accuracy while supporting physicians and healthcare staff. I also summarize lengthy, detailed explanations into concise, professional messages that retain the full meaning—because precision and communication always matter to me.
Experience
Work history, roles, and key accomplishments
-Trusted with HIPAA‑sensitive medical records retrieval. Deliver results with airtight compliance and speed, eliminating delays for U.S. insurers.
-Manage documentation requests, provider communications, and verification processes with 98%+
- Transcribe medical records with accuracy, ensured compliance with healthcare documentation standards, supported physicians and healthcare staff.
-Summarize lengthy, detailed explanations into concise, professional messages that retain the full meaning for providers.
Medical Transcriptionist
ECE Consulting Group at PerfectServe
Oct 2025 - Present (9 months)
Transcribe medical records accurately while ensuring compliance with healthcare documentation standards to support physicians and healthcare staff. Summarize detailed explanations into concise, professional messages that retain full meaning for providers.
- Selected for the Winback and Retention Team within one month of joining.
- Handle outbound cold calls, generate leads, upsell services, and retain customers.
- Manage inbound calls and email support—specializing in invoice handling, educating customers about billing details, and resolving disputes with clarity and professionalism.
- Assist customers with billing inquiries, service upgrades, and troubleshooting connectivity issues, ensuring seamless service resolution.
-Manage high-volume customer interactions, efficiently resolving complex issues while maintaining excellent customer satisfaction and professionalism.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Education - BEd, Secondary Education and Teaching
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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