Open to opportunities

Markayla Taylor

@markaylataylor

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Customer-focused Remote Customer Service Representative skilled in claims and fraud support.

Zimbabwe

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What I'm looking for

I’m seeking a remote Customer Service Representative position where I can provide exceptional support, maintain a positive attitude, and contribute to company success through strong communication, accurate documentation, and dependable case resolution.

I’m a reliable, customer-focused professional with strong communication and problem-solving skills, experienced assisting customers by phone, email, and chat while maintaining a positive attitude. I’ve worked remotely while managing multiple customer cases using CRM software, Microsoft Office, and virtual communication tools.

In my roles as a Claims Representative and Fraud Specialist, I reviewed and processed information accurately, explained claim or account status with professionalism and empathy, and documented actions in the appropriate systems. I investigated concerns, protected confidential information, complied with privacy and regulatory requirements, and escalated complex cases when needed to support timely resolution and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Fraud Specialist

FIS Global

Jan 2023 - Jan 2025 (2 years)

Investigated potentially fraudulent transactions and account activity by reviewing customer accounts, documents, and transaction histories to identify suspicious behavior. Verified account activity with customers, documented findings in the fraud management system, escalated complex cases when needed, and maintained compliance with policies and data privacy standards.

Fraud Investigation Fraud Management Documentation Compliance Data Privacy Customer Service Microsoft Office Google Workspace CRM Software

Claims Representative

WPS Health Solutions

Feb 2020 - Jan 2022 (1 year 11 months)

Handled inbound and outbound calls to assist customers with insurance claims, processing and reviewing claims in accordance with company policies. Gathered and documented claim information in the claims management system, explained claim status and next steps, and coordinated with internal and external parties to resolve concerns while maintaining confidentiality.