Ellie Van Der Waerden

I am a dedicated fraud specialist with extensive experience in customer service and fraud investigation. My role at Discover Bank involves answering incoming calls and investigating suspected fraud, where I identify patterns and update accounts to ensure customers can continue their transactions seamlessly. I take pride in my ability to analyze information from various sources to create comprehensive fraud reports, which has significantly contributed to the security of our clients' accounts.

Prior to my current position, I worked at United Healthcare, where I assisted members with their health insurance inquiries, eligibility, and claims. My experience as a Senior Outreach Specialist at Centauri Health Solutions further honed my communication skills, as I provided detailed information about eligibility services and conducted screenings while ensuring the confidentiality of sensitive data. I thrive in fast-paced environments and am committed to delivering exceptional service to every customer.