perla vazquez

I’m a detail-oriented claims and customer service support professional who helps ensure sensitive case information is handled accurately and confidentially. I respond to phone and email inquiries professionally, while keeping updates well-documented for timely processing.

In my most recent roles, I’ve supported claims processing by carefully documenting case notes, follow-ups, and updates in internal records. I use Excel tracking and review details closely to maintain accurate files and support consistent turnaround times.

I also bring experience providing real-time remote support, managing multiple inquiries while maintaining confidentiality. When cases were more complex, I escalated them to the appropriate departments for review and resolution, staying accountable to quality and response-time standards.

Before that, I worked in a fast-paced call center environment handling high-volume inbound and outbound customer inquiries. Across environments, I’ve stayed strong in organization, problem-solving, and escalation—while working independently and meeting deadlines without sacrificing accuracy.