Open to opportunities

Shanice Everett

@shaniceeverett

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Customer success and financial services pro delivering retention, fraud resolution, and trust.

Zimbabwe

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What I'm looking for

I’m looking for a customer-focused role where I can drive retention through strong account management, use CRM systems to resolve complex cases, and apply my fraud investigations and compliance experience to protect customers and deliver consistently high service.

I bring 20+ years of experience delivering exceptional customer service in financial services, with a focus on resolving complex customer concerns and building long-term client relationships. I’m results-driven and customer-centric, using empathy, active listening, and problem resolution to maintain trust and improve satisfaction.

Across roles including Senior Fraud & Claims Operations and Financial Crimes Specialist III, I’ve investigated suspicious activity, handled fraud claims, ensured regulatory compliance, and documented customer interactions using CRM and internal systems. I also support account inquiries, educate customers on products and services, and collaborate across departments to meet quality and productivity goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Synchrony Financial

Feb 2026 - Jun 2026 (4 months)

Assisted customers with account inquiries, billing, and payments while servicing accounts using CRM and internal systems. Resolved complex customer concerns in compliance with company policies and educated customers on products and services.

Customer Service Account Management CRM Software Customer Support Billing Customer Satisfaction & Compliance Customer Education Customer Retention Relationship Management Conflict Resolution Remote Customer Support Billing Support Payments CRM Systems Product Education

Senior Fraud & Claims Ops Rep

Wells Fargo

Jan 2018 - Jan 2026 (8 years)

Managed complex customer accounts and fraud claims while delivering exceptional customer service. Used multiple CRM and banking systems to document interactions, collaborating across departments to resolve issues while meeting quality and productivity goals.

Customer Service CRM Systems Account Management Documentation

Senior Fraud & Claims Rep

Wells Fargo

Jan 2018 - Jan 2026 (8 years)

Managed complex customer accounts and fraud claims while delivering exceptional customer service. Used multiple CRM and banking systems to document interactions and collaborated across departments to resolve customer issues while meeting quality and productivity goals.

Fraud Customer Service Customer Support CRM Software Account Management Relationship Management Risk Assessment Regulatory Compliance Documentation Conflict Resolution

Financial Crimes Specialist III

Wells Fargo

Jan 2007 - Jan 2018 (11 years)

Investigated suspicious activity, documented findings, and ensured regulatory compliance while providing customer support throughout investigations. Managed fraud-related customer concerns and maintained accurate records during investigations.