Open to opportunities

Marine De kock

@marinedekock

I grow customer value and retention through strategic account management, PropTech data, onboarding, and trusted client partnerships.

South Africa

Message

What I'm looking for

I'm open to travel for work and interested in opportunities where I can grow customer value, retention, adoption, and strategic client relationships through data-led, consultative account management.

At Arealytics, I manage 100+ commercial real estate clients and subscribers across Australia, helping strategic and national accounts get lasting value from proprietary property data and technology.

I lead onboarding, training, adoption, account reviews, bespoke data projects, and renewal initiatives. I translate complex office, industrial, and retail property data into practical insights while helping at-risk clients uncover new use cases and stay engaged.

My background spans Customer Success, strategic account management, sales, commercial real estate, team leadership, and client advisory. I bring a consultative approach that connects stakeholder relationships, data interpretation, and commercial opportunity.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Success

Current

Arealytics

Jul 2022 - Present (4 years 3 months)

Manage a portfolio of 100+ commercial real estate clients, leading onboarding, training, adoption, retention, and bespoke data projects. Build trusted relationships with senior stakeholders and drive platform value across strategic and national accounts.

Customer Success Strategic Account Management Client Onboarding User Training Data Analysis Reporting Stakeholder Management Retention Renewals SaaS PropTech Commercial Real Estate Business Intelligence

Sales Representative

ME Systems

Jan 2022 - Dec 2022 (11 months)

Identified business opportunities, built a sales pipeline, and maintained client relationships. Worked towards company and personal sales targets.

Sales Pipeline Management Client Relationships

Team Leader

Engel & Völkers Hillcrest

Jan 2021 - Dec 2021 (11 months)

Led and motivated staff, coached agents, and provided advanced training. Analysed market performance, prepared marketing and business plans, and supported property acquisitions.

Team Leadership Coaching Training Market Analysis Marketing Business Planning Property Management

Office Administrator

Pam Golding Properties Westville

Jan 2020 - Dec 2020 (11 months)

Managed office administration and supported day-to-day property operations.

Office Administration Property Operations

Team Management & Personal Assistant to Principal

Engel & Völkers Potchefstroom

Jan 2018 - Dec 2019 (1 year 11 months)

Managed office systems, deal tracking, listings, and marketing administration. Implemented training and onboarding processes for new agents and supported recruitment and operational tasks.

Office Management Training Onboarding Recruitment Marketing Social Media Event Management Operational Support

Personal Assistant for Estate Agent

Engel & Völkers Potchefstroom

Jan 2017 - Dec 2018 (1 year 11 months)

Supported the Area Partner with appointments, correspondence, showday organisation, and property administration. Maintained listings, files, and databases, and prepared real estate documents.

Administrative Support Property Administration Database Management Customer Service

Education

Degrees, certifications, and relevant coursework

North-West University

Bachelor of Arts, Industrial Psychology & Labour Relations Management

2016 - 2019

Pursued a B.A. in Industrial Psychology and Labour Relations Management, with support subjects including Business Management, Psychology, Social Psychology, and Statistics.