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Christien Fourie

@christienfourie

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I manage client service lifecycles, resolve escalations, and coordinate high-volume operational workflows.

South Africa

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What I'm looking for

I'm looking for an international remote role where I can manage client relationships, coordinate service delivery, resolve escalations, and improve operational workflows across flexible time zones.

I've managed end-to-end client service lifecycles at NMI Toyota Centurion, coordinating requests, authorizations, estimates, cost approvals, vendor logistics, and delivery.

I serve as a communication bridge between clients, technical teams, and suppliers, resolving escalations and preventing operational bottlenecks. I also identify service upgrade opportunities that support account retention.

Across McCarthy Toyota, Secunda Toyota, and Gauteng Dealership Group, I've handled high-volume account communication, scheduling, warranty documentation, billing audits, costing, and customer problem resolution.

My experience also includes real estate client communication and business operations spanning purchasing, inventory, staff administration, graphic design, and client liaison. I'm currently building my knowledge of CRM systems, AI automation workflows, lead generation, and digital marketing.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Intern Agent

Current

City Country Homes

Nov 2014 - Present (11 years 10 months)

Managed end-to-end client communications, property listings, client negotiation, and lead outreach.

Client Communication property listing Negotiation Lead Outreach

Master Service Advisor / Customer Success Coordinator

NMI Toyota Centurion

Apr 2024 - Apr 2026 (2 years)

Served as primary point of contact for high-value accounts, managing the complete service lifecycle from initial request through delivery. Coordinated job authorizations, service estimates, cost approvals, and third-party vendor logistics to ensure accurate, on-time completion.

Client Onboarding Account Management SLA Management Vendor coordination Cost Estimation Upselling Retention Strategy Cross Functional Communication

Master Service Advisor / Client Services Specialist

McCarthy Toyota Centurion

Mar 2019 - Mar 2024 (5 years)

Managed a high-volume client portfolio, overseeing scheduling, account communication, and issue tracking. Investigated complex client inquiries and service escalations, negotiating mutually agreeable solutions to maintain account satisfaction.

Client Portfolio Management Scheduling Issue Tracking Escalation Resolution Negotiation Administrative Compliance Warranty Processes

Costing Clerk & Master Service Advisor

Secunda Toyota

May 2018 - Feb 2019 (9 months)

Processed service costings, billing audits, customer authorizations, and account support documentation. Delivered direct client support, resolving daily operational queries and maintaining clear service records.

Cost Estimation Billing Audit Customer Authorizations Account Support client support Record keeping

Master Service Advisor

McCarthy Toyota Gezina

Feb 2017 - Apr 2018 (1 year 2 months)

Oversaw customer intake, scheduling, service authorizations, and upsell consultations. Provided end-to-end account updates, ensuring transparent communication throughout the operational process.

Customer Intake Scheduling Service Authorization Upselling Account Updates Communication Skills

Service Advisor / Costing Clerk

Gauteng Dealership Group

Jan 2006 - Dec 2014 (8 years 11 months)

Managed client relations, warranty claims administration, workflow control, and customer problem resolution.

Client Relations Warranty Administration Workflow Control problem resolution

Business Operations Manager

Print 3000, H.L. Pardal & Son, Heidelberg Printers

Jan 1998 - Dec 2006 (8 years 11 months)

Oversaw client liaison, purchasing, inventory, staff administration, graphic design, and general operations.

Client Liaison Purchasing Inventory Management Staff administration Graphic Design Operations Management

Education

Degrees, certifications, and relevant coursework

Funnel Junkies University

Digital Marketing & Business Technology, Digital Marketing & Business Technology

Currently pursuing part-time studies in Digital Marketing and Business Technology, focusing on CRM systems, AI and automation workflows, lead generation, and digital marketing concepts.