Marina de Mello

Performed cross-checking user data accuracy, pattern recognition, discrepancies identification, and document authentication. Resolved over 20,000 tickets with daily follow-ups, monitored user accounts and migration processes, and provided support on sensitive cases.

Provided bilingual support in the telecommunications sector, handling sales, debt renegotiation, and churn prevention. Met targets and SLAs, logged interactions, and used CRM and Excel for data entry.

Managed property operations for the tourism sector, including financial management, daily rate quotation, and website editing. Provided remote and on-site support for property management.

Provided customer support via phone and email for the tourism sector, handling registration, account verification, payment methods, and issue resolution. Followed up on open tickets via CRM and collected customer feedback.

Handled customer prospecting, personalized service, document and payment control, and partnership acquisition. Managed social media and advertisements for the company.

Managed administrative routines and provided trilingual service to national and international tourists. Handled electronic and telephone customer service, guest reception, and payment and supplies control.

Performed electronic document management including classification, cataloging, and indexing of corporate files. Ensured data integrity and accessibility through technical processing and organization.

Participated in a document collection project involving classification, conservation, and repair of federal government documents. Collected data for archival diagnosis and identified documents requiring technical recovery.

Bachelor's degree in Library Science from the Federal University of the State of Rio de Janeiro.