APArthur Paiva
@arthurpaiva
Driven professional with over 8 years in customer support.
BrazilWhat I'm looking for
With over 8 years of experience in customer support and player IT management, I am a driven professional focused on delivering excellent service and solving problems efficiently. My journey has equipped me with a strong customer-first mindset, adaptability, and attention to detail, which I leverage to contribute to business growth.
Currently, I am seeking opportunities that foster professional development and skill expansion. My recent role as a Player Success Agent at Midnite involved creating and manipulating AML/SG triggers, conducting risk assessments, and managing compliance operations. I thrive in environments that challenge me to improve operational effectiveness and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Player Success Agent
Midnite
Sep 2022 - Present (2 years 8 months)
Created and manipulated AML/SG triggers and alerts, performing full risk assessments and audit logs. Prevented and identified account fraud, handling PPEs, sanctions, and adverse media checks in real-time. Actively managed KYC and compliance operations, conducting daily reviews of customer documentation and identity verification.
Customer Support Specialist
Level Up Games
Oct 2021 - Jul 2022 (9 months)
Provided player support and customer care through Zendesk, analyzing user reports and bugs. Monitored Level Up published games in real-time and managed community on social media. Supported the implementation and customization of Salesforce processes, including report creation and data management.
Technical Support Analyst
NTT Data
Sep 2018 - Feb 2019 (5 months)
Delivered customer support to White Martins, assisting users with daily work tools such as Office Suite, SAP, Lotus Notes, and IBM Notes via remote access. Provided support for Citrix, VPN, Windows, Network Printers, and JDE ERP. Generated comprehensive reports from daily routines.
Domain Services Associate
Unisys Brasil
Jan 2017 - Dec 2017 (11 months)
Managed triage, updates, and resolution of technology tickets for Henkel and Hershey's. Assisted users with work tools like Skype, Excel, SAP, and Lotus Notes. Optimized Windows 7 and 10 performance on notebooks, with approximately 90% of support conducted in English via the ISTM tool.
Internship
Central de Funcionamento - CDF
Jul 2015 - Dec 2015 (5 months)
Provided user support based on ITIL framework processes, including phone support and client assistance with router configuration and internet troubleshooting. Configured printers, optimized operating systems (Windows 8/10), and executed configuration procedures for mobile devices. Scheduled technical visits for home product installations.
Education
Degrees, certifications, and relevant coursework
E.E. Zenaide Lopes de Oliveira Godoy
High School Diploma, General Studies
Completed high school education at E.E. Zenaide Lopes de Oliveira Godoy in São Paulo, Brazil. This foundational education provided a strong base for further academic and professional pursuits.
Centro Universitário Senac
Bachelor's Degree, IT Management
Pursued higher education at Centro Universitário Senac in São Paulo. This college experience provided a comprehensive understanding of relevant academic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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