Seeking a challenging customer support role that utilizes my language skills and strong interpersonal abilities to deliver exceptional service.
André Rios
@andrerioscsr
Diligent customer support agent with language skills and 3 years of experience.
What I'm looking for
As a customer support agent with three years of experience, I have honed my skills in resolving complex issues in multiple languages. My proficiency in computer tasks and services, gained through freelancing, has enabled me to be a fast learner in various subjects related to technology. My background in the music industry has taught me strong interpersonal skills and multitasking abilities.
With a strong work ethic, I consistently aim for positive feedback and exceptional performance evaluations. My experience living in London and visiting the USA and Europe has helped me develop an open-minded perspective and proficiency in English.
I am a diligent and meticulous individual with a strong ability to work under pressure, manage time effectively, and multitask. I am a team player with excellent problem-solving abilities and a passion for delivering exceptional customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Bettogoal.com
May 2022 - Sep 2023 (1 year 4 months)
Provided customer support in more than ten languages, resolved complex problems, verified users and documents, and detected fraud.
Record Label Owner
RoletaRussaRJ
Jan 2012 - Feb 2022 (10 years 1 month)
Owned and operated a record label, developing skills in music production and management.
Computer Services Specialist
Freelance
Sep 2008 - Feb 2022 (13 years 5 months)
Worked on various computer tasks and services, developing skills in multiple subjects related to computers and technology.
Event Management and Music Production
Projeto Coletivo Band
Sep 2008 - Jan 2020 (11 years 4 months)
Managed events and produced music, developing strong interpersonal skills and multitasking abilities.
Customer Support Agent and Sales Consultant
Shoptime BR
May 2016 - Nov 2017 (1 year 6 months)
Responded to customer inquiries, developed sales strategies, and provided personalized service.
Education
Degrees, certifications, and relevant coursework
André hasn't added their education
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