Maria Buhler

I’m a Customer Support Specialist with over 5 years of experience, handling complex case analysis through chat and service-focused de-escalation. Since working in the iGaming sector, I’ve built a strong habit of combining speed with accuracy in every response.

At KYZEN, I’ve spent more than 1 year managing bugs and systemic support issues, creating and evaluating tickets, and routing them to the predefined department to reduce rework and increase productivity in second-level analyses. I’m always aiming to make every customer feel welcomed, even when users are frustrated or aggressive.

Previously at BLAZE, I supported customers using online platforms by verifying documents, analyzing and responding to complex cases, and improving customer experience with careful fraud and risk handling. I also prevented money laundering and the financing of terrorism, validated documentation for release and payment processing, and moderated chats and customer activity in online game livestreams.

In my compliance role at Certitotal, I analyzed documentation for individuals and legal entities and verified document fraud, biometric fraud, and identity fraud. I bring an international business background to my work, and I’m motivated by responsibilities that require precision, accountability, and respect in high-stakes environments.