Ana Kelly

I am a detail-oriented customer support and compliance professional with strong experience in KYC, AML risk assessment, and verification processes within iGaming and digital services. I’ve handled both Level 1 support and L2 specialist responsibilities while working remotely across Latin America.

At PIN-UP Global I conduct KYC and due diligence for new and existing users, verify identification documents, analyze casino and sportsbook transactions for irregularities, and coordinate cross-departmental workflows using Jira and Slack. I manage B2B communications with providers and aggregators to ensure technical and procedural consistency.

Previously, I improved customer response and documentation flows at Conviver Urbanismo and supported SLA/KPI tracking, error correction, and operational reporting at Neobpo. I combine data-driven analysis with strong attention to detail to optimize onboarding, verification, and escalation processes.

I bring collaborative problem-solving, clear CRM documentation practices, and a commitment to regulatory compliance and customer empathy. I am motivated to apply my skills to roles that value operational efficiency, accurate risk detection, and excellent customer outcomes.