In Payments & KYC Operations, I worked with customer and operational case workflows, investigating issues, escalating cases and coordinating resolutions. I used shared trackers to document requests, monitor progress and support clear handoffs between teams.
As a Payment Processor Agent with Blaze / Jonbet, I supported customers with payment-related issues and worked with payment providers to investigate and resolve transaction problems. I managed queries and case records using Zendesk, Slack and Google Sheets.
With Appen & Welocalize, I evaluated online advertisements and search-related content in Portuguese, French and English, following detailed quality guidelines. I also provided customer-facing desktop and technical support as a freelance technician in France and Brazil.
