FUFilipi User
@filipiuser
Bilingual customer support specialist with TroubleShooting and SQL experience.
BrazilWhat I'm looking for
I am a bilingual customer support professional with hands-on experience in online betting environments and live-chat support, resolving transaction and policy issues for international users. I communicate fluently in Portuguese and English and prioritize clear, timely resolutions.
My background includes roles at a major gambling platform and multiple tech companies where I analyzed user behavior for compliance, provided Zendesk-based live support, and handled technical troubleshooting across ERP/PDV systems using SQL and PostgreSQL.
I bring a mix of technical and customer-success skills—database querying, infrastructure troubleshooting, and cross-functional communication—and I am pursuing further training in cybersecurity to strengthen my ability to protect platforms and users.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
W2A Automação e Sistemas
Troubleshot ERP and PDV system errors using PostgreSQL queries, managed infrastructure issues (networking, printers) and trained clients on fiscal compliance and advanced system features.
Customer Support Agent
Prolific Trade N.V. (Blaze.com)
Provided live chat support via Zendesk to international users, resolving financial transaction and betting policy issues and reporting terms-of-use violations to improve platform compliance.
Customer Success Specialist
The Blue Sky Tecnologia
Improved system performance by optimizing SQL scripts and views, acted as liaison between users and developers to translate requirements, and resolved data import/export and permission issues.
Education
Degrees, certifications, and relevant coursework
UNUniasselvi
Cybersecurity Technologies, Cybersecurity
2025 -
Ongoing coursework in Cybersecurity Technologies at Uniasselvi beginning in 2025.
CACisco Networking Academy
Cybersecurity Essentials, Cybersecurity
Completed coursework in Cybersecurity Essentials through Cisco NetAcad.
CNA (American Culture)
Advanced English (C1), Languages
Completed an Advanced English (C1) course at CNA (American Culture).
SESENAI
Intermediate Excel, Information Technology
Completed an Intermediate Excel course at SENAI to improve data-handling and analysis skills.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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