Amanda Pucci
@amandapucci
I protect players and payments through KYC, AML, fraud, and risk operations.
BrazilWhat I'm looking for
I've supported player protection at Stake.bet.br, analyzing deposits, wagers, losses, betting patterns, and session duration to identify gambling-related risk. I guide at-risk players through protective tools including limits, time-outs, and self-exclusion while handling sensitive escalations with empathy and confidentiality.
At North Point Management Ltd, I reviewed high-risk identity documents, monitored transactions, and resolved payment and withdrawal issues across the USA, UK, LATAM, and Asia. I've supported AML controls, fraud prevention, chargeback prevention, crypto and fiat payment methods, and Brazilian-market launch activities including PIX implementation.
Across iGaming and financial trading platforms, I've combined KYC verification, customer support, compliance documentation, and cross-functional investigations to deliver practical resolutions in fast-paced international environments.
Experience
Work history, roles, and key accomplishments
Responsible Gambling Analyst
Stake.bet.br
May 2025 - Dec 2025 (7 months)
Analyzed player activity to identify gambling-related risks and supported at-risk players through protective tools. Collaborated with compliance, payments, and AML teams on due diligence and case resolution.
Customer Support Specialist
Bizcuits
Nov 2024 - May 2025 (6 months)
Provided 24/7 customer support for financial trading platforms, explaining products and handling deposits, withdrawals, and KYC verification. Escalated technical issues and supported compliance standards.
Payments & KYC Analyst
North Point Management Ltd
Dec 2023 - Nov 2024 (11 months)
Reviewed high-risk identity documents and monitored transactions for risk indicators. Managed payment issues and collaborated with IT and external providers to resolve failures and improve customer experience.
Senior Customer Support & KYC
North Point Management Ltd
Jan 2023 - Nov 2024 (1 year 10 months)
Managed VIP customer requests involving KYC, payments, and Responsible Gaming under Estonia and Curaçao licences. Supported Brazilian market launch through localization and PIX implementation.
Customer Service Representative
LUNVR
May 2022 - Jan 2023 (8 months)
Handled 100+ customer interactions daily in English and Portuguese, supporting KYC, payments, and Responsible Gaming. Helped launch the Brazilian market by translating content and implementing PIX.
Education
Degrees, certifications, and relevant coursework
North Point Management Ltd
Certification, Anti-Money Laundering and Counter-Terrorist Financing
2024 - 2024
Earned certification in Anti-Money Laundering and Counter-Terrorist Financing, enhancing expertise in compliance and financial crime prevention.
Unigran EAD
Bachelor's Degree, International Business and Foreign Trade
2021 - 2023
Pursued a degree in International Business and Foreign Trade, gaining knowledge in global trade and business operations.
FMU University Center
Bachelor's Degree, Advertising and Marketing Management
2013 - 2017
Studied Advertising and Marketing Management, focusing on marketing strategies and advertising principles.
Colégio Análise
High School Diploma, Business Administration
2011 - 2013
Completed Business Administration coursework, building foundational knowledge in business principles.
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Amanda?
You can contact Amanda and 90k+ other talented remote workers on Himalayas.
Message AmandaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
