Open to opportunities

Marie Toréau

@marietorau

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Experienced Operations and Product Manager with strong negotiation skills.

United Kingdom

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in operations and product management to drive growth and enhance customer experiences.

I am an experienced Operations and Product Manager with a proven track record in identifying partnership opportunities and negotiating contracts. My role at NotInTheGuideBooks has allowed me to excel in daily operations planning, product performance review, and managing logistics for client travel arrangements. I pride myself on my strong interpersonal skills, which empower my team and foster positive relationships with partners.

Previously, I led a small remote team at PerchPeek, where I developed and implemented operational processes to enhance customer experience. My analytical mindset and tech-savvy approach enable me to tackle challenges effectively, while my strategic thinking helps in setting up new tools and processes for improved efficiency. I am passionate about creating a supportive work environment that promotes team success and individual growth.

Experience

Work history, roles, and key accomplishments

Current

Operations & Product Manager

Current

NotInTheGuideBooks

Feb 2023 - Present (2 years 4 months)

Responsible for identifying and sourcing partnership opportunities, negotiating contracts, and managing product performance. Led daily operations and improved processes for efficiency while building strong relationships with partners.

Contract Negotiation Account Management Process Improvement Communication Skills Team Leadership Risk Management WordPress Strategic Planning

Operations Manager

PerchPeek

Jan 2021 - Feb 2023 (2 years 1 month)

Led a small remote team, focusing on new team member onboarding, performance metrics monitoring, and operational process improvements to enhance customer experience and team efficiency.

Team Leadership Performance Monitoring Operations Customer Experience Remote Team Management Communication Skills Problem Solving Training Relationship Building

Operations & Product Content Executive

Unforgettable Travel Company

Jan 2020 - Jan 2021 (1 year)

Negotiated rates with suppliers, created travel itineraries, and managed operational processes. Ensured accuracy in travel documents and maintained effective communication with partners.

Operations Customer Relationship Management SEO Optimization WordPress Data Management Communication Skills

Sales & Customer Support Team Leader

G Adventures

Jan 2016 - Jan 2020 (4 years)

Developed and motivated an international team while managing sales support operations. Enhanced processes and ensured team alignment through effective communication and task management.

Team Management Sales Support Communication Skills Process Reorganization Customer Service Leadership Training Conflict Resolution

Corporate Account Manager

Quintessentially

Jan 2011 - Apr 2013 (2 years 3 months)

Delivered exceptional customer service to VIP clients, managed budgets, and created luxury tailor-made itineraries. Developed strong relationships with Travel Management Companies and negotiated contracts.

Customer Service Budget Oversight Contract Negotiation Relationship Building Data Management Sales Communication Skills Event Planning

Education

Degrees, certifications, and relevant coursework

Esmod International

Schooling Manager, Management

2014 - 2015

Handled all students’ relative matters such as monitoring their absences and grades. Organised disciplinary, parents/teachers and end of semester meetings. Ensured students safety, fire evacuation, and first aid.

BTEC International Business

BTEC International Business, Business

Property sourcing, estate agency coordination, viewing arrangement, and lease proofreading. Developed customer relationships that promote loyalty and complaint resolution.

BTEC Business

BTEC Business, Business

Operations & Product Content Executive. Business Communication, Sales Techniques, Marketing. Developed and implemented operational processes to improve customer experience.

BTEC Sales and Marketing

BTEC Sales and Marketing, Sales and Marketing

Marketing, Business Communication, Business operations development. Created engaging client-focused travel itineraries and managed travel document accuracy.