Ajmal Ali

Provided corporate travel solutions, managing inbound calls, live chats, and emails for domestic and international travel requirements. Utilized advanced systems like Amadeus GDS, Sabre GDS, and Travelfusion for bookings, exchanges, and cancellations. Delivered excellent customer service while handling complex travel queries and communicating with clients via Salesforce, Zendesk, and Freshdesk.

Began as a Sales Advisor, excelling in sales and customer acquisition for emergency home maintenance services and consistently exceeding KPIs. Promoted to Team Leader, overseeing daily operations, conducting training sessions, and driving team performance. Monitored KPIs, prepared performance reports, managed scheduling, and spearheaded new marketing initiatives for strategic improvements.

Oversaw daily property management operations, ensuring compliance with local property laws and regulations. Developed and executed strategies to increase occupancy and revenue, negotiating lease agreements and identifying new business opportunities. Led and trained sales and operations teams, setting performance targets and fostering a high-performance culture while managing tenant relations and m

Managed all financials, including bookkeeping, payroll, revenue, and profit calculations for the business. Negotiated with suppliers, drove sales, and delivered high-quality service, ensuring business success over four years.

Completed A Level studies at Wolverhampton College. Focused on developing foundational knowledge and skills across various subjects.

Achieved GCSE qualifications at Blue Coat Academy. Gained a broad educational foundation in core academic subjects.