I’m looking for a remote role where I can use my experience in operations, team leadership, customer success, process improvement, and P&C insurance. I’m especially interested in positions that involve leading teams, improving workflows, managing performance, supporting clients, and coordinating cross-functional projects.
Looking for a job
Mariel Crespo
@marielcrespo
Remote operations leader and licensed P&C professional with 6+ years in team leadership, process improvement, and customer success.
Puerto RicoWhat I'm looking for
I’m an operations and people leader with 6+ years of experience managing remote teams in fast-paced, service-driven environments. I’ve led teams averaging 20 employees and scaling to 40, supported operations for 27 insurance agencies, and trained and mentored 150+ professionals across multiple teams and departments.
My experience includes workforce management, team scheduling, KPI monitoring, performance coaching, SOP development, process improvement, client relationship management, quality assurance, and escalation resolution. I’m also a licensed Property & Casualty insurance professional with hands-on experience in personal lines, policy servicing, coverage analysis, and insurance systems.
I’m interested in remote opportunities across Operations, Team Leadership, Customer Success, Implementation, Insurance Operations, Workforce Management, and Project Coordination. I’m especially interested in organizations where I can improve processes, develop teams, and help create a strong customer experience.
Experience
Work history, roles, and key accomplishments
Current
Operations Manager / Insurance Team Lead
Agency VA
Feb 2020 - Present (6 years 7 months)
Lead remote operations for teams averaging 20 employees and scaling to 40 while supporting 27 insurance agencies. Manage scheduling, workload distribution, KPIs, training, coaching, quality, and escalations. Trained 150+ employees and improved SOPs, workflows, and onboarding processes to strengthen productivity and service quality.
Education
Degrees, certifications, and relevant coursework
IU
Interamerican University
Bachelor of Arts, Psychology
Activities and societies: Additional coursework in Business Administration, Management, and Human Resources.
Bachelor of Arts in Psychology from Interamerican University, graduating in 2020. Additional coursework in Business Administration, Management, and Human Resources.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Puerto RicoAuthorized to work in
United StatesSalary expectations
60k-100k USD
Social media
Job categories
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