Ana Garcia
@anagarcia4
I lead insurance operations teams, improve workflows, and ensure regulatory compliance across insurance divisions.
United StatesWhat I'm looking for
At Tokio Marine Highland, I lead insurance operations strategies that streamline processes, improve efficiency, and support a division through regulatory compliance, KPI analysis, audits, and technology improvements.
I've managed and developed teams of up to 16 professionals while coordinating underwriting, claims, marketing, and customer service. Earlier, I supported clients at Golden Gables Insurance Agency by assessing coverage needs, customizing policies, negotiating with underwriters, and providing ongoing policy and claims support.
Experience
Work history, roles, and key accomplishments
Insurance Operations Supervisor
Tokio Marine Highland
Jan 2016 - Present (10 years 8 months)
Spearheaded operational strategies to enhance efficiency and streamline processes within the insurance division. Oversaw a team of up to 16 professionals, conducted performance evaluations, and implemented training programs.
Education
Degrees, certifications, and relevant coursework
Miami Dade College
Associate of Science, Psychology
Grade: 3.2 GPA
Associates in Science in Psychology from Miami Dade College, graduated in 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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