hannah schomber

I am a licensed Insurance Producer and Senior Quality Assurance Lead with multi-industry experience in insurance operations, customer service, auditing, and training. I have a proven track record of monitoring and evaluating service quality, developing QA procedures, and analyzing large data sets to identify service gaps and recommend workflow optimizations.

I excel at communicating with frontline teams, coaching staff, and delivering measurable improvements in performance and compliance. I bring a growth mindset, strong reporting and analytical skills, and hands-on experience managing high-volume customer interactions while maintaining accuracy and regulatory standards.