Mariel Conopio
@marielconopio
Customer Support Specialist with 6+ years in high-volume order management and complaint resolution, remote-ready.
PhilippinesWhat I'm looking for
I’m a Dedicated Customer Support Specialist with 6+ years of frontline experience in fast-paced food and beverage operations. I’m known for high-volume order processing, customer complaint resolution, and cross-team coordination that keeps service running smoothly.
I support customers through omnichannel channels (email, chat, ticketing) and handle escalations while maintaining SLA compliance and order turnaround coordination. I work confidently with POS systems (Oracle, NCR), CRM tools (Zendesk, Freshdesk, Gorgias), and Google Workspace (Docs, Sheets, Gmail, Drive), plus Notion for knowledge base work.
As a Barista Trainer, I resolved daily customer concerns during peak volume, onboarded and trained 5+ new team members, and coordinated shift operations across a team of 6 to ensure consistent service delivery. I’m fully equipped for remote non-voice support roles across US, UK, and AU time zones.
Experience
Work history, roles, and key accomplishments
Barista Trainer
Tobistro Foods Inc.
Apr 2022 - Dec 2025 (3 years 8 months)
Resolved daily customer concerns during peak hours and coordinated shift operations for a team of 6 to ensure on-time service delivery. Trained 5+ new staff on SOPs, customer service standards, and POS workflows; managed inventory counts and produced accurate daily operational reports.
Service Crew
Generation One Resources (Greenwich)
Oct 2017 - Apr 2021 (3 years 6 months)
Supported 80+ customers daily with order processing and payment handling in a high-traffic environment, minimizing payment errors and checkout delays. Coordinated between kitchen and front-of-house teams to improve order turnaround times, while maintaining strict cleanliness and quality control during peak shifts.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science in Business Administration, Marketing Management
Activities and societies: Relevant coursework: Bookkeeping, Business Communication, Computer Applications, Principles of Management.
Completed 100+ academic units toward a Bachelor of Science in Business Administration (Marketing Management) at Bulacan State University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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