RWreyn wenceslao
@reynwenceslao
Results-driven professional with extensive experience in customer service.
PhilippinesWhat I'm looking for
I am a results-driven and detail-oriented professional with extensive experience in customer service, team leadership, and technical support. My career has been marked by a proven ability to manage complex customer interactions, drive operational efficiency, and foster team growth. I thrive in fast-paced environments where problem-solving and multitasking are essential, and I am committed to delivering high-quality service.
In my current role as a Senior Frontline Support Representative at J.Crew | XtendOps, I deliver exceptional customer service through various channels, ensuring a seamless experience for our clients. Previously, I served as a Group Leader and Team Leader at Tech Mahindra Cebu, where I trained and mentored new team members, developed strategies to optimize performance, and implemented effective ticketing systems. My passion for leadership and client relations drives my commitment to operational excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior Frontline Support Representative
J.Crew | XtendOps
Aug 2025 - Present (-1 years 11 months)
Deliver exceptional customer service via phone, email, and live chat to resolve inquiries efficiently. Manage escalated customer concerns with a solutions-oriented approach while upholding company policies.
Group Leader
Tech Mahindra Cebu
Dec 2023 - Aug 2025 (1 year 8 months)
Trained and mentored new team members, fostering a culture of growth and efficiency. Developed strategies to optimize team performance and improve service levels while monitoring KPIs.
Team Leader
Tech Mahindra Cebu
Apr 2023 - Dec 2023 (8 months)
Led a high-performing technical support team, resolving a diverse range of customer issues. Implemented effective ticketing systems to streamline support operations.
Subject Matter Expert
Tech Mahindra Cebu
Jul 2022 - Apr 2023 (9 months)
Delivered expert guidance on technical and operational processes. Analyzed system inefficiencies and recommended improvements to enhance service delivery.
Technical Support Associate
Tech Mahindra Cebu
Oct 2021 - Jul 2022 (9 months)
Configured and maintained software and hardware for optimal performance. Provided technical assistance to employees and customers, ensuring seamless operations.
Enrollment Coordinator
OP360 Cebu
Jul 2019 - Oct 2021 (2 years 3 months)
Successfully met and exceeded enrollment targets through strategic outreach. Developed strong relationships with clients, ensuring long-term engagement.
Restaurant Staff
Denny's American Diner - Bistro Group Cebu
Oct 2018 - Apr 2019 (6 months)
Delivered outstanding customer experiences, fostering repeat business and customer loyalty while ensuring compliance with food safety regulations.
Senior Waiter/Opening Team Member
Hukad
Feb 2015 - Jul 2018 (3 years 5 months)
Trained and managed teams to maintain high service standards and delivered exceptional dining experiences to customers.
Service Crew Member
KFC Ayala Cebu
Sep 2013 - Feb 2015 (1 year 5 months)
Provided excellent customer service and ensured compliance with service protocols in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Immaculate Conception Institute of Tudela Inc.
High School Diploma, Secondary Education
2007 -
Tumaga Elementary School
Elementary School Diploma, Elementary Education
2003 -
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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