MNMarry Jane Nardo
@marryjanenardo
Customer-focused team leader with strong service, supervision, and problem-solving skills.
PhilippinesWhat I'm looking for
I am a customer-service professional with progressive experience in contact center roles, currently serving as a Team Leader overseeing on-site and remote associates and acting as primary client contact to ensure KPI compliance. I advanced from front-line seller and order support roles to leadership by consistently resolving complex customer issues and supporting operational workflows.
I have a track record across retail, food delivery, and e-commerce support—developing restaurant menus, handling seller inventory and order tickets, and managing refunds and transactions. I prioritize clear communication, coaching teammates, and improving processes to drive service excellence and measurable results.
Experience
Work history, roles, and key accomplishments
Team Leader
J.Crew Retail
Jun 2024 - Present (1 year 7 months)
Supervise on-site and remote associates and act as primary contact for offshore clients to ensure KPI compliance and operational continuity.
UA3 Associate
J.Crew Retail
Mar 2023 - Jun 2024 (1 year 3 months)
Managed customer inquiries on refunds, orders, and transactions across phone, email, and chat channels, ensuring timely resolution and adherence to service SLAs.
Menu Development Associate
Menulog Sykes Synergis
May 2020 - Jan 2023 (2 years 8 months)
Developed and maintained online menus for restaurant partners and resolved menu-related and order tickets via email to improve partner satisfaction and order accuracy.
Customer Service Specialist
Target
Nov 2018 - Apr 2020 (1 year 5 months)
Handled customer inquiries about orders, returns, and payments and served as a subject matter expert supervising newly hired agents during peak seasons.
Seller Support Specialist
Amazon Seller Support
Sep 2017 - Nov 2018 (1 year 2 months)
Assisted sellers via email and phone with inventory issues and ticket resolution, and escalated complex problems related to logos, images, and FBM to specialized teams.
Education
Degrees, certifications, and relevant coursework
Marry Jane hasn't added their education
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Availability
Location
PhilippinesAuthorized to work in
Job categories
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