Maridel Villa

I am a dedicated customer support professional with extensive experience in providing exceptional service across various platforms. My journey in customer support began with a strong foundation in handling both B2B and B2C client relations, where I developed a keen ability to empathize with customers and resolve their issues efficiently. I have a proven track record of supporting high-profile brands like HelloFresh and Pearson, ensuring customer satisfaction through effective communication and problem-solving skills.

Throughout my career, I have honed my technical troubleshooting abilities and gained proficiency in various CRM and ticketing systems, including Salesforce and Genesys. My role as a Senior Frontline Support Representative at XtendOps allowed me to collaborate with cross-functional teams, contributing to knowledge base improvements and enhancing the overall customer experience. I take pride in my ability to handle escalations with care and provide timely resolutions, ensuring that customers feel valued and heard.