Jasmine Gacho

I am a dedicated customer service professional with hands-on experience in order management and frontline customer support. I have worked across retail and contact center environments, supporting diverse client types including schools, offices, and government agencies.

At Telco Services International I managed customer orders with attention to detail to ensure timely fulfillment and reduce processing delays. In my current role at Concentrix I handle inbound and outbound inquiries, resolve complaints, and support account management tasks such as password resets, profile updates, and order tracking.

I bring strong data entry accuracy, active listening, and multitasking abilities, and I focus on improving processes that enhance customer satisfaction. I work collaboratively with teams and facilitate efficient handovers to ensure customers reach the right experts.

I seek opportunities to grow professionally, learn new systems and workflows, and contribute to organizational success through adaptability, empathy, and consistent performance.