Open to opportunities

Brittany Taylor

@brittanytaylor

Message

Dedicated customer service professional with a focus on client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a strong background in enhancing customer interactions and building lasting relationships. My experience spans various roles, including cashier, call center representative, and account manager, where I have consistently demonstrated my ability to adapt and thrive in dynamic environments. I pride myself on my professionalism and my ability to remain calm under pressure, even in challenging situations.

Throughout my career, I have taken on responsibilities that go beyond my job title. I have created training documents to aid new representatives, managed store functions, and upheld brand standards across multiple locations. My commitment to excellence has been recognized through various awards, including a team player award for my efforts in training new team members and acknowledgment for my outstanding customer service reviews. I am passionate about transforming customer interactions and ensuring that every client feels valued and heard.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Value Village

Nov 2023 - Present (1 year 6 months)

Managed all store functions, including employee scheduling, merchandise receiving, and logistics for deliveries and warehouse returns. Handled daily financial operations, including cash drawer management, transaction verification, and cash carrier services.

Inventory Management Logistics Team Leadership Quality Control Reporting

Account Manager/Brand Ambassador

Boar's Head

Feb 2023 - Present (2 years 3 months)

Maintained the brand image for Boar's Head across major sellers, managing three personal store accounts and training employees on brand handling. Collaborated with store, deli, and marketing managers to enhance customer experience.

Brand Management Account Management Sales Training Inventory Management Data Collection Customer Experience Product Rotation

Call Center Representative

Testrite

Aug 2021 - Present (3 years 9 months)

Managed customer calls, created and checked orders, and provided detailed troubleshooting instructions for various products. Maintained customer relationships via phone and email, and developed a training document for new representatives.

Order Management Customer Relationship Management Technical Support Troubleshooting Email Communication Quality Control Data Entry

Cashier

Home Depot

Sep 2020 - Present (4 years 8 months)

Responsible for receiving payments, issuing receipts, and managing cash and credit transactions. Completed internal training to maintain up-to-date product knowledge and promoted credit card applications by offering customer discounts.

Payment Processing Customer Service Product Knowledge