Looking for a job

Maria Eloisa Melo Tolentino

@mariatolentino

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Customer Service / Reservations / Customer Support / Operations / Administration

New Zealand

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What I'm looking for

I’m looking for a long-term remote role in customer support, reservations, operations or administration where I can use my experience in customer service, booking coordination, problem-solving and organisation. I’m open to different industries and enjoy roles where I can work independently, communicate clearly and provide reliable support to customers and teams.

I’m currently working in Reservations at Distinction Dunedin Hotel, managing individual and group bookings, quotations, contracts, rooming lists, deposits and guest enquiries. I have experience across customer service, reservations, administration and hospitality operations, with strong attention to detail and problem-solving skills. I’m comfortable working with different systems, communicating with customers and internal teams, and managing multiple tasks independently. I’m now looking for a long-term remote opportunity where I can use my experience while continuing to grow in customer support, operations, administration or reservations.

Experience

Work history, roles, and key accomplishments

Current

Reservations Agent

Current

Distinction Dunedin Hotel

Feb 2026 - Present (7 months)

Manage individual and group accommodation reservations through phone, email, and internal systems, ensuring accuracy and compliance. Coordinate group bookings from enquiry to operational handover, including quotations, contracts, and rooming lists.

Duty Manager

Millennium Hotels & Resorts

Jun 2025 - Jan 2026 (7 months)

Handled reservations, billing and payment processing using hotel management systems.
Responded to guest enquiries and concerns professionally.
Coordinated with multiple departments to support smooth operations and consistent service delivery.
Promoted hotel services and room upgrades to enhance guest experiences and revenue.
Assisted with staff training and day-to-day front office operations.

Assistant Manager

Olive Garden 2020 LTDA

Feb 2024 - Apr 2025 (1 year 2 months)

Supported daily business operations and coordinated communication across departments.
Assisted with staff training, performance management and implementation of company policies and procedures.
Supported budgeting and administrative activities while maintaining operational efficiency.

Administrative Assistant

FUNESA

Sep 2020 - Aug 2023 (2 years 11 months)

Coordinated meetings, schedules and departmental communications across multiple teams.
Assisted with recruitment administration, onboarding documentation and employee records.
Processed invoices, purchase orders and administrative documentation with strong attention to detail.