Denyse Mathias

I am a customer-focused operations professional with hands-on experience supporting service operations across healthcare, hospitality, and administrative environments in Brazil and Germany.

I have managed high-volume guest requests and booking systems, coordinated cross-team communication, and resolved service issues to maintain smooth daily operations in a hotel environment.

In financial and administrative roles I supported invoice tracking, internal payment coordination, appointment scheduling, and maintained structured records and reporting to ensure data accuracy and regulatory compliance.

I work comfortably in remote and collaborative settings using Excel, Google Workspace, CRM/ticketing systems, Notion, and task management tools to create SOPs, organize data, and keep workflows efficient and transparent.