Jolin Rivers

I am an outgoing, customer-focused professional with experience delivering exceptional service in fast-paced, high-volume environments. I build rapport quickly through strong interpersonal skills, empathetic communication, and a commitment to positive customer experiences.

I have handled enquiries across phone, email, and digital platforms while maintaining professionalism, patience, and a sharp eye for attention to detail. In my roles, I managed high-volume requests, bookings, and payments, and kept accurate records using centre systems.

I bring practical operational support experience, including assisting with stocking shelves, checking product expiry dates, supporting front-of-house service, and helping residents with daily living activities under supervision. I also supported training and onboarding of new staff members, contributing to a welcoming, high-performing team culture.

I am seeking a remote customer service role where I can leverage my interpersonal strengths, problem-solving abilities, and passion for helping people. I work effectively both independently and remotely, with strong time management, multitasking, and conflict de-escalation skills.