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Soraia Leite

@soraialeite

I coordinate multi-property hospitality operations and guest lifecycles for high-volume, remote-ready PropTech environments.

Brazil

Message

What I'm looking for

I'm seeking a remote Operations or Guest Success role in PropTech where I can improve guest journeys, streamline workflows, and support teams across North America time zones.

I've coordinated end-to-end guest lifecycles across Quest Apartment Hotels, Melbourne City Apartment Hotel, and Oaks Hotels, Resorts & Suites, maintaining 99% booking accuracy across three properties. I handle high-volume communications, check-ins, check-outs, and complex guest issues by connecting remote and on-site teams.

My background also includes operational supervision at Mercure Hotels and administrative support at Grupo Incofral and INPE. I'm bilingual in Portuguese and English and bring hands-on experience with PMS/RMS platforms, workflow optimization, compliance, logistics, and guest service to remote operations and guest success work in PropTech.

Experience

Work history, roles, and key accomplishments

Front Desk & Guest Services Operations

Quest Apartment Hotels

Feb 2023 - Apr 2026 (3 years 2 months)

Orchestrated end-to-end guest lifecycles across three properties using RMS/PMS software, ensuring 99% booking accuracy. Managed high-volume guest communications and resolved complex issues by coordinating remote and on-site teams.

RMS PMS Guest Relations Conflict Resolution Multi Property Management High Volume Communication

Housekeeping Supervisor

Mercure Hotels

Jan 2023 - Jan 2024 (1 year)

Promoted to Supervisor within one month of hire. Facilitated daily task allocation, managed supply inventory, and controlled operational costs while auditing compliance logs and quality standards.

Team Leadership Inventory Management Cost Control Compliance Auditing Quality Standards

Administrative Secretary

Grupo Incofral

Mar 2021 - Oct 2022 (1 year 7 months)

Managed reception operations, executive scheduling, and client communications. Audited and processed invoices, database entries, and tax calculations using the K2 System.

Reception Management Scheduling Client Communication Invoice Processing K2 Management System Tax Calculation

Secretary & Administrative Support

INPE

Jun 2015 - May 2020 (4 years 11 months)

Drafted official correspondence, memos, and administrative reports for research departments. Managed calendars and coordinated logistics for national scientific conferences.

Correspondence Drafting Calendar Management Event Coordination Database Management SAEV Review