CWCarl Woods
@carlwoods
Customer service specialist with strong leadership and organizational skills.
SpainWhat I'm looking for
I am a dedicated customer service professional with extensive experience in retail and administration roles. Currently, I work as a Risk Specialist Agent at Teleperformance in Barcelona, where I contribute to the 'Know Your Customer' project for Stripe. My role involves analyzing documents and verifying businesses, ensuring compliance with regulations while delivering exceptional customer service.
Previously, I served as a Deputy Manager at Carpetright, where I led my team to achieve sales targets and maintained high standards of customer service. My experience also includes supervisory roles at Jaspers of Hinckley and assistant management at Laura Ashley, where I honed my skills in team leadership, conflict resolution, and inventory management. I am passionate about creating positive customer experiences and driving operational efficiency.
Experience
Work history, roles, and key accomplishments
Risk Specialist Agent
Teleperformance
Sep 2023 - Present (1 year 8 months)
Worked on the ‘Know Your Customer’ project for Stripe, analyzing documents and verifying businesses. Provided professional customer service and performed checks accurately under time constraints, consistently meeting KPIs.
Deputy Manager
Carpetright
Jan 2022 - Jan 2024 (1 year 11 months)
Led the team to maximize sales and profits, exemplifying excellent customer service. Completed inventory reports and resolved conflicts involving customers and installations while adhering to GDPR regulations.
Supervisor
Jaspers of Hinckley
Sep 2020 - Oct 2021 (1 year 1 month)
Managed customer service and sales, improving operations by implementing Quickbooks for stock tracking. Engaged with suppliers to budget new purchases and stay updated on trends.
Assistant Manager
Laura Ashley
Aug 2019 - Aug 2020 (1 year)
Maintained high organizational standards and managed people effectively. Tracked store performance and attended meetings to launch new stock and merchandising standards.
Sales Leader
Laura Ashley
Nov 2016 - Aug 2019 (2 years 9 months)
Oversaw back office procedures and staff development while maintaining high store standards. Excelled in customer service and utilized upselling techniques to increase sales.
Education
Degrees, certifications, and relevant coursework
British College of Interior Design
Pass, Interior Design
2016 - 2018
Ashlawn Sixth Form Academy
A-levels, Art and Media Studies
2014 - 2016
Completed A-levels in Art, Photography, and Media Studies with grades A, B, and C respectively.
Ashlawn Academy Trust
GCSE, General Education
2009 - 2014
Achieved GCSEs in various subjects including Math, English Language and Literature, Science, Art, Media Studies, and Resistant Materials.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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