MARIA SHAFAQ

I am a motivated and dedicated customer service professional with extensive experience in the telecom and service industries. My journey began at ZONG CMPAK, where I honed my skills in managing customer queries through various channels, including phone, social media, and online platforms. I pride myself on being hardworking, punctual, and a quick learner, which has enabled me to excel in fast-paced environments.

Throughout my career, I have held several roles at ZONG CMPAK, starting as a Customer Service Officer, where I managed inbound calls and resolved customer queries efficiently. I then transitioned to a Social Media Support Executive, providing timely online support and enhancing customer satisfaction. My most recent role involved engaging in non-voice campaigns, where I utilized AI avatar tools to deliver empathetic customer interactions. I am passionate about improving user experiences and meeting sales targets through effective communication and problem-solving skills.