Md ahosan Sheikh
@mdahosansheikh
Motivated customer service representative with strong problem-solving skills.
ZimbabweWhat I'm looking for
I am a motivated and adaptable professional with 2 years of experience in online customer service. My journey began at Sbtop, where I delivered exceptional support through live chat and digital platforms. I have honed my skills in digital communication and problem-solving, ensuring customer satisfaction and efficient service delivery.
Throughout my career, I have consistently met performance targets, including response time and customer satisfaction scores. My ability to manage customer relations and collaborate with internal teams has contributed to organizational success. I am currently pursuing a Bachelor of Social Science at Tongi Government University, which complements my practical experience in the field.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sbtop
Jan 2022 - Present (3 years 7 months)
Delivered online customer support through live chat and other digital platforms, assisting customers with account-related queries and service guidance. Resolved complaints efficiently and collaborated with internal teams to improve service processes.
Customer Service Representative
Uttara Model School
Jan 2022 - Present (3 years 7 months)
Provided online customer support through live chat and social media platforms, resolving inquiries and guiding customers about products and services. Maintained digital records of customer interactions and ensured timely solutions in collaboration with relevant teams.
Education
Degrees, certifications, and relevant coursework
Tongi Government University
Bachelor of Social Science, Social Science
Currently pursuing a Bachelor of Social Science at Tongi Government University. This ongoing program focuses on developing a strong foundation in social sciences.
Tongi Government College
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate at Tongi Government College. This program provided a comprehensive education at the secondary level.
Uttara Model School
Secondary School Certificate, General Studies
Obtained Secondary School Certificate from Uttara Model School. This foundational education prepared for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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