Kendrick Hidalgo
@kendrickhidalgo
Bilingual customer service and store operations manager focused on remote call centers.
Costa RicaWhat I'm looking for
I am a bilingual (Spanish–English) professional with over three years managing convenience store operations in the United States and two years providing phone-based customer service. I led daily operations, supervised and scheduled staff, managed inventory and supplier orders, and implemented improvements that increased efficiency and profitability.
I excel in conflict resolution, clear written and oral communication, and building strong client relationships. I am self-directed, detail-oriented, proficient with digital tools for remote work, and immediately available with my own computer and stable high-speed internet.
Experience
Work history, roles, and key accomplishments
Convenience Store Manager
Convenience Store
Jan 2021 - Jan 2024 (3 years)
Managed daily store operations and a frontline team, improving efficiency and profitability while ensuring product availability through inventory control and supplier order management. Provided in-person and phone-based customer service, resolving inquiries and complaints to maintain high satisfaction.
Education
Degrees, certifications, and relevant coursework
Liceo Nocturno de Pérez Zeledón
High School Diploma, General Secondary Education
High School Diploma from Liceo Nocturno de Pérez Zeledón, covering general secondary education coursework.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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