Stacy MongeSM
Open to opportunities

Stacy Monge

@stacymonge

Dynamic customer service professional with strong sales and administration skills.

Costa Rica

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dynamic and proactive individual with a strong background in customer service, sales, and administration. My experience as a Customer Service Agent at Amazon Spain allowed me to resolve an average of 25 inquiries per day, ensuring high customer satisfaction while collaborating with international teams. This role honed my communication skills and proficiency in various technological tools.

In addition to my customer service experience, I am the owner and operator of my own business, ¡Qué Torta!, where I manage the production and sale of strawberries with cream and cakes. This entrepreneurial venture has equipped me with valuable skills in cost management, supply purchasing, and effective customer service. I am committed to implementing best practices in food handling to ensure product quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

¡T
Current

Owner and Operator

¡Qué Torta!

Dec 2023 - Present (1 year 6 months)

Managed the production and sale of strawberries with cream and cakes, overseeing cost management, supply purchasing, and customer service while promoting the business on social media.

SM

Assistant and Cashier

Shark Company Fish Market

Oct 2023 - Dec 2023 (2 months)

Provided friendly and efficient customer service, processed payments accurately, and coordinated orders while performing administrative tasks including sales tracking.

AS

Customer Service Agent

Amazon Spain

Apr 2023 - Oct 2023 (6 months)

Resolved an average of 25 inquiries per day, ensuring high customer satisfaction. Managed issues related to purchases and returns effectively while collaborating with international teams.

Education

Degrees, certifications, and relevant coursework

Stacy hasn't added their education

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Tech stack

Software and tools used professionally

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Stacy Monge - Owner and Operator - ¡Qué Torta! | Himalayas