FJFabián Jiménez
@fabinjimnez
Experienced customer service professional with strong data analysis and technical support skills.
Costa RicaWhat I'm looking for
I am a customer service professional with over nine years of experience handling inbound and outbound calls, technical troubleshooting, billing inquiries, and sales support. I have worked across industries including telecommunications, e-commerce, healthcare administration, and credit services.
My roles have included technical support at AT&T/Convergys, customer service at Amazon, managing medical insurance and appointment data at UCB (Spectrum Health Hospital), and sales support at TransUnion where I handled reseller information and credit account creation. I bring consistent attention to data accuracy and process adherence.
I thrive under pressure, multitask effectively, and collaborate well within teams. I hold a high school degree and technical training in programming and Microsoft Office tools, and I am fluent in English and native in Spanish.
Experience
Work history, roles, and key accomplishments
AMCustomer Service Agent
Handled inbound and outbound customer service interactions over two years, resolving inquiries and supporting account and order issues to maintain service levels.
Technical Support Agent
AT&T Convergys
Provided inbound technical support and billing assistance, troubleshooting customer service issues to resolution and maintaining high customer satisfaction over a one-year tenure.
TRSales Support Representative
Supported sales operations by managing reseller information and creating credit record accounts, maintaining data accuracy and supporting credit services across a two-year assignment.
Medical Records Specialist
UCB (Spectrum Health Hospital)
Managed, collected, and updated medical insurance and appointment information, identifying key payer data and ensuring accurate patient records over a two-year period.
Education
Degrees, certifications, and relevant coursework
Instituto Nacional de Aprendizaje
Programming Technician (Certificate) / Operator Certificate, Information Technology / Office Applications
Completed training in Excel, Word and PowerPoint operation and completed a Programming Technician certificate at the institute.
Instituto Superior Julio Acosta García
High School Degree (Bachillerato), General Education
Attended higher education studies; obtained the High School Degree (Bachillerato).
Instituto Politécnico Internacional
Technical Certificate, Networking / Technical Training
Completed additional technical training including CISCO-related coursework.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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