
Fabian Mauricio Londoño
@fabianmauriciolondoo
I convert high-friction client conversations into retained accounts through consultative selling.
What I'm looking for
I've supported clients at Colombia 247 SAS since 2022, converting resistant and dissatisfied callers into retained accounts through consultative selling and objection reframing.
I use a structured validation, diagnosis, resolution, and close framework across high-stakes conversations. I manage billing disputes, service recovery, scheduling, and multichannel follow-up independently in English and Spanish.
I'm building toward remote B2B sales and cold outreach work across LATAM, backed by HubSpot training and coursework in marketing, SEO, sales, SEM, and Google Ads fundamentals.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Colombia 247 SAS
Jun 2022 - Jan 2026 (3 years 7 months)
Converted resistant or dissatisfied callers into retained clients through consultative selling and objection reframing. Managed billing disputes, service recovery, and multichannel communications independently during peak periods.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Pereira
Bachelor's Degree, Business Administration
Pursuing a degree in Business Administration, currently in progress.
HubSpot Academy
HubSpot Service Hub Certification, Customer Service
2026 - 2026
Earned the HubSpot Service Hub Certification.
HubSpot Academy
HubSpot Sales Software Certification, Sales
2025 - 2025
Earned the HubSpot Sales Software Certification.
Coursera / UC Extension Online Program
Certificate, Marketing, SEO & Sales
2025 - 2025
Completed formal training in Marketing, SEO, and Sales.
I.E. Popular Diocesano
High School Diploma, General Studies
Completed high school education, earning a diploma in 2021.
U.S. Embassy
English Access Microscholarship Program, English Language
2021 - 2021
Completed the English Access Microscholarship Program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Skills
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