Mathilde MULLER
@mathildemuller
Customer Success Manager transitioning from BDR/Account Management to drive adoption, retention, and expansion.
FranceWhat I'm looking for
I’m a customer-focused Account & Business Manager with 5 years of international B2B SaaS experience in the German-speaking / DACH region. With a BDR and Account Manager background, I bring a client-centric mindset and business acumen to every customer conversation.
I’m now looking to transition into a Customer Success Manager role, leveraging my comfort in tech environments to deliver sustainable value. I manage the customer lifecycle end-to-end—adoption, retention, and expansion—while preventing churn through reliability, clarity, and consultative account management.
Across my roles, I’ve qualified and nurtured lead pipelines, coordinated growth actions for maximum impact, and supported expansion through upselling and cross-selling. From generating a €25k monthly pipeline to achieving +4% annual revenue growth on a €2.5M portfolio, I’m confident I can help teams align client IT strategy with business objectives.
Experience
Work history, roles, and key accomplishments
Qualified and managed a lead pipeline in the German-speaking market, supporting CRM solution implementations. Managed 15 active opportunities and contributed to generating a €25k monthly pipeline.
Full Cycle Business Developer
SocialHub
Apr 2023 - Feb 2024 (10 months)
Prospected and developed SaaS solutions in the Martech sector and managed the full sales cycle from qualification to closing.
Field Account Manager
Fromi GmbH
Sep 2019 - Jul 2022 (2 years 10 months)
Managed and developed a €2.5M client portfolio, building long-term relationships and ensuring retention. Drove +4% annual revenue growth across the territory.
Education
Degrees, certifications, and relevant coursework
FHNW / DHBW / UHA
Bachelor, International Business Management
2016 - 2020
Completed a Bachelor in International Business Management (2016–2020).
French and German High School
High School Diploma, High School
2014 - 2016
Earned a French and German High School Diploma (2014–2016).
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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