Mariana Monteiro

I've supported guest service and hotel operations at Hotel Avani Alonso Martinez, Hotel Eurostars Madrid Gran Vía, and Hotel Exe Essenzia Porto, managing reservations, billing, and proactive resolution of unexpected situations.

My international hospitality experience has strengthened my ability to adapt to multicultural, fast-moving environments while maintaining a focus on service excellence and customer satisfaction.

As a Commercial Analyst at Imaginary Paradox, Lda, I analyzed commercial performance, tracked indicators, supported sales strategy definition, and helped optimize results. I bring attention to detail, professional ethics, clear communication, sales and negotiation skills, and digital campaign management.