Open to opportunities

Paula Rodrigues

@paularodrigues

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Multilingual receptionist with strong administrative and customer service skills.

Portugal

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What I'm looking for

I am looking for a role that values customer interaction and offers growth opportunities.

As a dedicated receptionist with extensive experience in customer service and administrative tasks, I pride myself on my ability to manage client interactions effectively. My journey began in 2006, and over the years, I have honed my skills in various roles, including as a receptionist at Hôtel Moderne and Hotel L’Aiglon Bylitis, where I successfully handled client requests and complaints.

My academic background includes a degree in Information and Documentation Sciences from Universidade Aberta, which complements my practical experience. I am fluent in multiple languages, including French, Portuguese, English, and Spanish, allowing me to communicate effectively with a diverse clientele. I am committed to providing exceptional service and ensuring customer satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Recepcionista Polivalente

Current

Hôtel Moderne

Jun 2023 - Jun 2024 (11 months)

At Hôtel Moderne, I managed client reception, handled administrative tasks, addressed customer inquiries, and processed payments. I also generated statistical reports and monitored daily activities.

Customer Service Payment Processing Microsoft Word Microsoft Excel Microsoft PowerPoint

Recepcionista

Hotel L’Aiglon Bylitis

Apr 2023 - Jun 2023 (2 months)

As a receptionist at Hotel L’Aiglon Bylitis, I was responsible for welcoming guests, managing bookings, and ensuring a smooth check-in and check-out process.

Customer Service Check In Processes Administrative Support Microsoft Word Microsoft Excel Microsoft PowerPoint

Recepcionista

Prefeitura de Sines

Aug 2007 - Apr 2022 (14 years 8 months)

Worked as a receptionist at the municipal camping site and managed historical and administrative archives. I was responsible for customer service and administrative duties.

Customer Service Administration Complaint Handling Payment Processing Microsoft Word Microsoft Excel Microsoft PowerPoint

Empregada de Mesa

Lojinha da Avó

Jan 2007 - Mar 2007 (2 months)

Provided customer service and managed dining area operations as a waitress at Lojinha da Avó.

Customer Service Multitasking Teamwork Communication Skills Time Management

Education

Degrees, certifications, and relevant coursework

Universidade Aberta

Licenciatura, Ciências da Informação e Documentação

2012 - 2016

Licenciatura em Ciências da Informação e Documentação, focando na gestão de informações e documentação em diversas áreas, preparando os alunos para atuar em ambientes de informação e documentação.